Work History
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University of Alberta

Master of Arts (MA) & Master of Library and Information Science (MLIS), Humanities Computing, 2009 – 2013


    • Foundations of Library and Information Studies LIS 501
    • Organization of Information LIS 502
    • Reference and Information Services LIS 503
    • Leadership and Management Principles for Library and Information Services LIS 504
    • Introduction to Research Methods LIS 505
    • Records Management LIS 594
    • Archives Administration LIS 593
    • Advanced Research Methods LIS 597
    • Knowledge Management and Social Media (Directed Study) LIS 599
    • Survey of Humanities Computing HUCO 500
    • Theoretical Issues in Humanities Computing HUCO 510
    • Technical Concepts & Approaches HUCO 520
    • Project Design & Management HUCO 530
    • Posthumanism HUCO 617
    • Video Game Criticism (Directed Study) HUCO 618

University of Alberta

Bachelor of Arts (BA), Honours English, 2000 – 2007

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Work History


Analyst at Alberta Blue Cross
March 2015 – Present

Investigating, analyzing and reporting the claiming practices of health care providers in context of appropriate standards of practice, industry contracts and legislation.

Verification Administrator at Alberta Blue Cross
February 2015 – March 2015 (1 month, temporary)

Coordinating quality assurance procedures for Group Accounts Receivable, in relation to the launch of the Adminstrative System Replacement (ASR).

Research Assistant at University of Alberta
Study: “Implications of Broadband Policy on the Digital Divide between Communities”
February 2015 – May 2015 (4 months)

SSHRC-funded study to investigate the current state of digital broadband service in remote and rural Canada and existing policy within the sector. Temporary contract overseeing the submission of ethics for REB review, and other assorted tasks related to launch of the study. Principal Investigator: Michael McNally, School of Library and Information Studies.

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Research Coordinator at University of Alberta
Study: “Digital Library North”
July 2014 – August 2014 (2 months)

SSHRC-funded study to develop a digital library for Inuvaluit Settlement Region (ISR) (Dr. Ali Shiri as PI). Temporary contract to complete ethics application, develop data collection procedures for first phase of study, and launch project website (July 1-August 31).

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Life Data Processor (Senior) at Alberta Blue Cross
Life Data Verification Project
November 2013 – February 2014 (1 year, 3 months)

Responsibilities include: supervision/training of life data processors and planning, review and implementation of data verification procedures for the conversion of life data to be ingested in Administrative System Replacement (ASR).

Data Entry Operator at University of Alberta
Alberta Land Settlement Infrastructure Project (ALSIP)
April 2013 – June 2014 (1 year 2 months)
May 2012 – August 2012 (4 months)

Data entry and analysis of Alberta homestead forms and documentation during the late 19th-early 20th century (University of Alberta and University of Victoria, under the direction of Dr. Peter Baskerville). This work is of particular interest to Canadian historians, researchers and genealogists.

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Research Coordinator at University of Alberta
Study: “The Role of Social Media in Management of Knowledge in Non-Profit Organizations (NPOs)”
May 2012 – May 2014 (2 years)

Developing, coordinating and directing research activities for SSHRC-funded study. (Dr. Dinesh Rathi and Dr. Lisa Given as PIs). Project officially ended May 31, 2014, although activities related to final analysis and dissemination continue, as well as grant-writing to secure funding for future research. I continue to contribute in my capacity as collaborator.

Student Public Service Assistant at University of Alberta
Bibliothèque Saint-Jean
September 2012 – April 2013 (8 months)

Providing public service assistance (research, reference, circulation) to students and faculty at the library service desk.

Reference and Research Assistant at Grant MacEwan University
Grant MacEwan University Library
September 2010 – April 2013 (2 years 8 months)

Providing research and reference assistance to students and faculty at the library reference desk. (Part-time during fall and winter semesters)

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Research Assistant at University of Alberta
Study: “Risk Communication to Vulnerable Populations during the H1N1 Pandemic”
May 2010 – September 2011 (1 year 4 months)

Developing framework for content analysis of print and multimedia sources and conducting same as part of a CIHR-funded study of Vulnerable Populations During the H1N1 Pandemic. (Drs. Cindy Jardine, Tania Bubela, Lisa Given)

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Research Assistant at University of Alberta
Canadian Century Research Infrastructure (CCRI) Project
September 2009 – May 2010 (9 months)

Data entry of 1911 Canadian Census data for the The Canadian Century Research Infrastructure (CCRI) Project (SSHRC-funded, Dr. Peter Baskerville).

Student Technology Mentor at University of Alberta
October 2009 – April 2011 (1 year 7 months)
Arts Resource Centre (ARC), Faculty of Arts.

Providing technology support and training to students and faculty in the Faculty of Arts, as a member of the Arts Resource Centre.

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Past Lives

Online Publishing Assistant at TELUS Communications Inc.
TELUS Operator Services
March 2009 – September 2009 (7 months)

Updating and maintaining directory assistance databases, ensuring accuracy of data. Additional volunteer responsibilities included: CSA webmaster (2006-2009), department web content editor (2007-2009), editor for department newsletter (2007-2009).

Customer Service Assistant at TELUS Communications Inc.
TELUS Operator Services, Customer Service Assistance (CSA)
December 2005 – March 2009 (3 years 4 months)

Support desk for frontline call answer agents for 0, 411 and 711 for French and English customers, providing on-the-job training, reference and managing escalations. Additional volunteer responsibilities included: CSA webmaster (2006-2009), department web content editor (2007-2009), editor for department newsletter (2007-2009).

Call Answer Agent at TELUS Communications Inc.
TELUS Operator Services
August 2000 – December 2005 (5 years 5 months)

Providing directory assistance (411), local and long distance service (0+) and relay for deaf and hard of hearing (711) for French and English customers.

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